We offer compassionate, reliable, and collaborative support - tailored to your needs.

× Phillipa Parnell Director & Senior Case Manager

With a specialist background in occupational therapy, psychology and complex neurological rehabilitation, Phillipa supports adults and teenagers with brain injuries, neurological conditions, polytrauma, learning disabilities and other complex needs throughout their rehabilitation and litigation journey.

With experience spanning inpatient, outpatient and community rehabilitation, Phillipa brings a strong understanding of the many practical, emotional and clinical challenges that can follow a life-changing injury or diagnosis. Her experience includes managing complex behaviours, mental health needs, dual diagnoses and wider comorbidities, enabling her to coordinate bespoke rehabilitation around the whole person and their individual circumstances.

Phillipa takes a warm, collaborative and person-centred approach, working closely with clients, families, rehabilitation professionals and the wider team. She is passionate about advocating for those she works with and helping people navigate what can otherwise feel like an overwhelming rehabilitation journey.

Alongside her case management work, Phillipa has contributed to the wider neurological rehabilitation community through conference presentations, university lecturing and published work. She previously chaired the North East RCOT Specialist Section for Neurological Practice and continues to be an active member of the Yorkshire Acquired Brain Injury Forum committee since 2018, coordinating CPD and networking events.

× Casey McDonald Case Manager

Drawing on extensive experience in neurological rehabilitation and occupational therapy, Casey brings a highly skilled, person-centred approach to her role as a Case Manager. With varied clinical experience across NHS and private practice settings, Casey has developed specialist expertise in supporting individuals with a range of neurological diagnoses including brain injuries, stroke, multiple sclerosis, motor neurone disease and other complex disabilities.

Casey's occupational therapy background provides a strong foundation in holistic assessment, rehabilitation planning, risk management, cognitive evaluation and multidisciplinary working, all of which transfer seamlessly into effective case management.

Casey is experienced in coordinating complex packages of care, leading care teams, sourcing and overseeing therapeutic interventions, liaising with legal professionals and statutory services, and ensuring clients receive tailored support that maximises independence, wellbeing and quality of life. Her collaborative approach, excellent communication skills, attention to detail and commitment to achieving positive outcomes enable her to build strong relationships with clients, families and professionals alike.

× Samantha Horn Assistant Case Manager

Samantha brings years of complex care experience and a genuine passion for helping people live as independently as possible. Experienced in supporting individuals with highly complex physical, neurological and mental health needs, Samantha combines strong practical care skills with a compassionate, person-centred approach.

Samantha prides herself on building trusting relationships, promoting dignity and independence, and ensuring each person receives support shaped around their individual needs and goals in order to maximise their quality of life.